links for 2010-08-04

• Shopkick – New Mobile Service To Drive Legitimate Foot Traffic
  Julie Ask [Forrester] attended the unveiling of shopkick's new location-based technology. Here are her highlights.
  (tags: mobile commerce location loyalty scanner POS)

links for 2010-08-03

• Online retailers lose sales with poor customer services
  Online retailers could boost sales by brushing up their customer support, a new survey has found. Poor customer care and a lack of quality guidance could be driving potential web shoppers to the high street, the findings suggest
  (tags: ecommerce commerce multichannel multi-channel convergence retail service customer spending revenue)