HiPPO – Highest Paid Person’s Opinion

What have I been doing? It turns out there is a phrase for it, and it’s been around a while.

“HiPPO’s rule the world when it comes to creating customer experiences. And that’s a bad thing. No matter what you think the optimal customer experience should be on the website it is quite likely that you walk into a meeting room, or office, and regardless of your competence the HiPPO decides what goes on the site.” Courtesy Avinash Kaushik

HiPPO stands for: the Highest Paid Person’s Opinion.

Thankfully there is some great technology making HiPPO’s extinct. Multi-variable testing tools & platforms like Interwoven’s Optimost will continue to make a big difference in the remainder of 2008 and in 2009.

Filed under: Analytics, Business, Conversion, Design, IT, Measurement, Media, Software, Strategy, Testing, Usability, digital, marketing, technology , Customer Experience, HIPPO, marketing, multi-variable testing, optimisation, Optimost, technology, web design

10 reasons why online advertising spend will dip in the UK recession

10 reasons why online advertising will dip in the UK recession:

1. There is a very small (but growing) percentage of conscientious people who don’t want to waste the advertiser’s money on a bad PPC click-through.  And so, as times get tougher, and because everything is tracked, some statistical trends will show a downward shift.
2. There is a percentage of people who do want to waste the advertiser’s money on a bad click-through.  And because everything is tracked, stats are up on poor quality click through’s.
3. Online advertisements are still too impersonal.  And this will become even more apparent in a ressesion.  If you read a magazine with an advert, or if you see an advert in a store, you can be mad at the shop assistant or the publisher.  If you click on a bad web ad, you have only yourself to blame — and by default that is never fun.  And rarely repeated.
4. Online PPC ads like “iPod Touch, just £20″ work.  But an ad like “SAAS.  Bespoke BPM Development testing professional” doesn’t.  The largest volume of investment in PPC advertising is in the long tail, and the adverts down in the long tail are broken.  Badly.  Ineffective advertisers with be the first to cut the budgets or shut down their experiments.
5. When up against it in a recession, human beings often ’stretch’ the truth.  The problem is, misleading and aversive adverts don’t perform well, especially online and especially during difficult times – when consumers become more defensive, critical and wary.
6. There’s no way “ad supported” ventures can pay for as many things as they were supposed to pay for any more.  Now this is being realised, there is going to be a pileup of ventures hitting the wall- taking their ad budgets with them.
7. When online ad revenues fall, there is major potential for a media driven ‘death spiral’.  A well communicated idea, story or worldview behind the short term argument “online advertising is dying” will easily transcend more relevant medium or long term spend trends.
8. Online advertising is horribly inefficient (becoming less so) but cheap (becoming less so).  And cutting spend is easy-peasy.  Your mum could do it.  Human beings are programmed to make these easy decisions quickly and painlessly.
9. ‘The End of Online Advertising as we know it’ will be auto-translated into ‘The End of Online Advertising’ in the consciousness of unknowing or immature advertising buyers.  The product of this will be FUD (Fear, Uncertainty and Doubt) in the consciousness of a big proportion of online advertising buyers in the long tail.
10. Behavioural targeting will be trumpeted as a saviour in an era when existing online advertising will be promoted as ‘in transistion’.  The result will be a drop in spending whilst behavioural advertising is researched and evaluated.

Filed under: Advertising, Business, Computing, Conversion, Ideas and Riffs, Media, Strategy, Web, digital, ideas, marketing, technology , budgets, marketing, Online Advertising, recession

Please help

Sport Relief

(I should apologise for bringing you here by illicit categorisation and tagging, but I won’t. You might have wasted just 10 seconds. Hopefully you will make the choice to change someone’s world in less than a minute).

Filed under: 2.0, ACL, Adobe, Advertising, Affiliate Marketing, Analyst, Analytics, Apple, Awards, BBC, Blog, Blogging, Blogroll, Books, Branding, Business, Buzz, CBS, CIM, CRM, Charity, Colour, Computer, Computing, Conversational marketing, Conversion, Cool, Corbis, Customer service, Data, Deloitte, Design, Direct Email, Direct Mail, EMI, Email, Entertainment, Entrepreneur, Events, Experiential, Facebook, Fairchild Semiconductor, Forrester, Fun, Gartner, Google, IBM, IODA, IT, IT Planning, Ideas and Riffs, Illusion, Imagery, Influence, Infrared, Job, Keywords, Knee, MIT, Mac, Measurement, Media, Microsoft, Mobile, Music, News, Online, Online Video, Open Social, PC, PR, Planning, Power 150, Printing, Public Relations, Punchstock, Quotes, RSS, Religion, Remarkable, Research, SEO, SEO / SEM, SPARQL, SQL, Salmon, Scene7, Search, Search Engine Optimisation, Second Chance Tuesday, Second Life, Semantic Web, Sinclair, Social Graphs, Social Media, Social Networking, Software, Sony BMG, Spam, Spectrum, Strategy, Surgery, Survival, TV, Tattoo, The Orchard, Tim Berners-Lee, Twitter, Usability, User Generated Content, Viral, Viral Coefficient, Virtual Worlds, WIFI, WIKI, WOM, Warner Music Group, Web, Web2.0, White Paper, Wired.com, Wordpress, Xerox, Xuuk, Yahoo!, YouTube, ZX, blogs, bob, copywriting, digital, dotcoms, garfield, iStock, ideas, illustration, last.fm, marketing, ogilvy, permission, photography, podcast, sport, startups, stock photography, technology, trust, venture capital, verge, web 2.0, webmasters, wi-fi, word of mouth , 2008, Advertising, Age 5-14, Animals, Anime, Announcements, Answered, Art, Articles, Barack, Basketball, Bible, Big, Big Questions, Blog, Blogging, blogs, Books, Business, Charity, Children, China, Christianity, Church, clinton, Club, Comedy, Commentary, Community, Crime, Culture, Current Events, Daily, Democrats, Design, Economics, Economy, Education, Election 2008, Elections, Eliot Spitzer, English, Entertainment, Environment, Events, Faith, Family, Fashion, Fiction, Film, Food, Friends, Fun, Funny, Games, God, Government, Health, Hillary, Hip-hop, History, Home, Humor, ideas, India, inspiration, internet, Iraq, Islam, Jesus, John McCain, Journal, Kids, Leadership, Life, Links, Love, marketing, Marriage, Me, Media, Misc, Miscellaneous, Money, Movies, Music, Musings, My Life, Nature, News, Obama, Opinion, Parenting, penguin, People, Personal, Philosophy, photography, photos, Physics, Pictures, Poems, Poetry, Political, Politics, Pop culture, Prayer, Projects, Psychology, Questions, Quotes, Race, Ramblings, Random, Rants, Recipes, Reflections, Relationships, Religion, Research, Review, Reviews, School, Science, Sewing, Sex, Shopping, Society, Software, Spiritual, Spirituality, Sports, Stories, Stuff, technology, television, The Page, Theology, Thoughts, Travel, trends, TV, Unanswered, United states, Update, USA, video, Videos, web 2.0, Welcome, Women, work, World, Writing, YouTube

The 26 Week Internet Marketing Plan

If I said to you, you can learn about Internet Marketing in a weekend, and implement a thorough Strategic Internet Marketing plan in just 26 weeks, you might react in two negative ways; depending on your perspective. I know I did.

How can you provide me a strategic plan? That’s nonsence.
or
26 weeks? That’s too slow, too lethagic.

I’ve changed my mind. And I’d urge you to think again. I VERY rarely recommend items on this blog, but this deserves a mention…….

When the authors of the 26 Week Internet Marketing Plan asked me if they could send me a full preview of their package I was flattered, slightly nervous about what I would receive and hestitant to be seen like so many other bloggers who jump on a bandwagon to secure affiliate revenue, or traffic to their site (the latter is just not my style)

But I am so glad I accepted the gift, and challenge! What a wealth of content. It took nearly a full weekend to get through the content – and I am sure I missed bits.

Many UK marketing bloggers have been sent the pack as part of the stealth launch, and I’ll link to some of their content in this post. In a nutshell though, to be one of the best online marketers it is really key to know the basic rules of Internet Marketing – and this package has the basics outlined in as clear a manner as I have EVER seen.

The 26 week Internet marketing plan contains 4 DVD’s, 8 Multimedia CD’s and 4 ring-bound workbooks; plus a wall planner and 10 step quick start guide. It is written in a no-nonsense, pragmatic and conversational way – clearly a reflection of author David Bain’s clear understanding and experience in the Internet Marketing space. Great stuff.

Now don’t get me wrong. If you are a well read, experienced Internet Marketer, with a record of practising Internet Marketing for a number of years this quite possibly is not the guide for you. BUT (and I think this is a big ‘but’) if you are a marketing manager, business leader, entrepreneur or anybody who needs to make an impact online, is serious about it (you should be), and don’t know where the hell to start, the 26 week Internet Marketing Plan is an unbelievable package for you.

To give you an idea on its depth and breadth, this is what is provided out of the box.

Phase 1: Website Structure
Business Strategy
Keyword Research
Site Architecture
Conversion Rates
Viral Coefficient
Visitor Tracking

Phase 2: Automation and Launch
Blogging
RSS
Email Updates
Blog Communities
Blog & RSS Directories
Press Releases
Pay Per Click

Phase 3: Broaden Your Base
Major Directories
Industry Directories
Local Directories
Article Marketing
Competitor Backlinks
Forum Interaction
Blog Comments

Phase 4: Broaden Your Horizon
New Website
Social Networking
MyPage Marketing
Podcasting
Video Marketing
Visitor Analysis

Phew! See why it took 2 days to get through it!

This is what my marketing counterparts are discussing about the materials, and here is a brief introduction, plus here’s another.

As I mentioned the workbook writing is hype free, clear, easy to read; but most importantly littered with examples that makes the content easy to read and understand. So what? Well I have read many internet marketing books and too many are still poorly written.

But whilst the 4 workbooks form the core of the 26 week Internet Marketing Plan, they really are just the tip of the iceberg. And that leads me to the next great thing about the package. Its loaded with MP3’s of interviews, documented transcripts and .pdfs which really help to contextualise what you can learn in the core workbooks. Contributors include Jonathan Farrington and Yaro Starak by the way.

And finally what I really like is the overriding candid, honest, hype free approach that David has taken in producing this package.

IMHO there are numerous starter courses that prospective Internet Marketers could take – seminars, courses, training sessions etc. The trouble is they’re slick, polished but ultimately forgettable (most of the time).

For £399 I would be amazed if you could spend your hard earned money more wisely. And for the forgetful – the CD’s, MP3’s, .pdf’s and workbooks are a timely reminder of what to do, when and how. Highly recommended!

Filed under: Advertising, Affiliate Marketing, Analytics, B2B, Blog, Blogging, Branding, Business, Buzz, Conversion, Data, Direct Email, Entrepreneur, IT, IT Planning, Influence, Keywords, Measurement, Media, Online, Online Video, Open Social, Planning, RSS, Research, SEO, SEO / SEM, Search, Search Engine Optimisation, Social Media, Social Networking, Strategy, Usability, User Generated Content, Viral, Viral Coefficient, Virtual Worlds, Web, Web2.0, YouTube, blogs, copywriting, marketing, permission, podcast, technology, web 2.0, word of mouth , david Bain, Internet Marketing, Internet Marketing Plan, Jonathan Farrington, Marketing Automation and Launch, Marketing Strategy, Marketing Training, Purple Internet Marketing, Strategic Plan, The 26 Week Internet Marketing Plan, Website Structure, Yaro Starak