Raw Stylus – A blog by Chris Hoskin

Perspectives on marketing in the technology sector

The rumours of the death of the blogosphere are … perhaps greatly exaggerated

reaperNicholas Carr states that;

Technorati has identified 133 million blogs since it started indexing them in 2002. But at least 94 percent of them have gone dormant, the company reports in its most recent “state of the blogosphere” study. Only 7.4 million blogs had any postings in the last 120 days, and only 1.5 million had any postings in the last seven days.

Wow.  I’m amazed.  1.5 million blogs (not bloggers), globally.

A sizeable crowd are saying blogging is mainstream.  And dead.  And yet there are only 1.5 million regularly updated blogs. Strikes me that the problem is not ‘blogging being mainstream’, but finding the good stuff between the professional blogs and the drivel.

26/11/08 Update: This is a good perspective too.

Filed under: Blogging, Business, Ideas and Riffs, Measurement, Media, Web, blogs, ideas, technology , , , , ,

HiPPO – Highest Paid Person’s Opinion

HiPPO

What have I been doing? It turns out there is a phrase for it, and it’s been around a while.

“HiPPO’s rule the world when it comes to creating customer experiences. And that’s a bad thing. No matter what you think the optimal customer experience should be on the website it is quite likely that you walk into a meeting room, or office, and regardless of your competence the HiPPO decides what goes on the site.” Courtesy Avinash Kaushik

HiPPO stands for: the Highest Paid Person’s Opinion.

Thankfully there is some great technology making HiPPO’s extinct. Multi-variable testing tools & platforms like Interwoven’s Optimost will continue to make a big difference in the remainder of 2008 and in 2009.

Filed under: Analytics, Business, Conversion, Design, IT, Measurement, Media, Software, Strategy, Testing, Usability, digital, marketing, technology , , , , , , , ,

Google looks to measure ‘influence’ and the ‘influencers’

Dirk van Graver at “Record | Preserve | Share” has commented on a business week article that asks us to imagine one number that sums up how influential we are.  It is a subject I discussed some time ago, when I was craving a golden ratio in relation to social networking.

Back then I said;

It is pretty obvious Trust would be a great dimension for social networks to embrace. So would Influence or Buzz (or both). And when elements like this are developed I believe Social Networks will be onto something very significant indeed.

If you didn’t follow the link, according to the Business Week piece, Google has a patent pending “for ranking the most influential people on social networking sites like MySpace and Facebook.”

It is a great idea.  Clearly if this works, it would finally make adverts on social networks relevant and potentially profitable.

It would seem (if the report is to be believed) that Google is applying the same approach to social networks that it has used to dominate the online search business (it would be like a page rank).  Apparently the Google approach would take into account all manner of aspects of influence, from ‘how many’ people you know, to ‘how frequently’ you talk with them, to ‘how strongly’ they value your opinion.  So your ’score’ could be compared with that of pretty much anyone in the world.  A personal Google ‘influence score’ if you like.

Hear are my hopes and fears:

FEAR #1: I worry that if an influence score is used to justify, or generate a monitization strategy for social networking sites, the emphasis on what constitutes ‘influence’ must start on a sound footing.  This is an area that I really don’t want to see messed up – as I’m not sure many social networking sites can withstand high profile failures at monitization.

FEAR # 2:  If influence is measured by Google, (or anyone else) surely everyone will be able to find their (or their companies, or their competitors) biggest advocates or doomsayers?  Yes?  Well I cannot see that happening accurately.  I would be very surprised if your biggest influencers are known by you (i.e connected to you) and so how do Google propose to measure or track that?  And in fact, surely influencers by definition are 3rd parties (i.e. are unconnected to you) in the first place?

Hey, maybe I missed something and that is the whole reason why Google is exploring this.

Which brings me on to my great hope.

Hope #1: I hope how ‘many’ people you know (‘follow’, ‘connect’ with, ‘add’ as a friend) is not closely related to your degree of influence.  Those fools who have adopted a strategy of following ‘en-masse’ in Twitter (in the hope that a high percentage will return the favour) must not be seen by advertising buyers and sellers as ‘influencial’.  They are not.  Bob with 1000 friends is not necessarily more influential than Susan with just 85.

Equally seniority isn’t the be-all either.  John the 46 year old bachelor & CEO is not necessarily more influential than Raphael the 28 year old IT Manager, who is a father of two.  And postcode xyz, doesn’t bear higher influencers than postcode 123, in the same way that an OxBridge student shouldn’t be seen as more influencial that a 2:2 student from a ‘lesser’ ranked university.  My hope is that an influence algorithm doesn’t arbitrarily look at volumes and a set of pre-determined values and rules.

Influence is, I believe, far more multi dimensional and complex than that.

If this becomes a reality what are your hopes and fears for ‘Influencer’ tracking?  I’d love to here your views.

Filed under: Business, Buzz, Facebook, Google, Ideas and Riffs, Influence, Measurement, Online, Social Graphs, Social Media, Social Networking, Twitter, Web2.0, ideas, marketing, technology, trust, web 2.0 , , , , , , , ,

How to clinch business deals

Get the right biscuits

(or if that fails check out the class of 2008: Design Week’s Top 100 Design Consultancies)

(or check out PR Weeks Top 40 Technology oriented PR consultancies)

Filed under: Design, Measurement, PR, Research, Strategy, digital, ideas, marketing, technology , , , , ,

The 101 most useful websites

Out of millions to choose from, the UK’s Telegraph picks the 101 most useful websites.

Filed under: Awards, Business, Design, Fun, Influence, Measurement, Research , , ,

Please help

Sport Relief

(I should apologise for bringing you here by illicit categorisation and tagging, but I won’t. You might have wasted just 10 seconds. Hopefully you will make the choice to change someone’s world in less than a minute).

Filed under: 2.0, ACL, Adobe, Advertising, Affiliate Marketing, Analyst, Analytics, Apple, Awards, BBC, Blog, Blogging, Blogroll, Books, Branding, Business, Buzz, CBS, CIM, CRM, Charity, Colour, Computer, Computing, Conversational marketing, Conversion, Cool, Corbis, Customer service, Data, Deloitte, Design, Direct Email, Direct Mail, EMI, Email, Entertainment, Entrepreneur, Events, Experiential, Facebook, Fairchild Semiconductor, Forrester, Fun, Gartner, Google, IBM, IODA, IT, IT Planning, Ideas and Riffs, Illusion, Imagery, Influence, Infrared, Job, Keywords, Knee, MIT, Mac, Measurement, Media, Microsoft, Mobile, Music, News, Online, Online Video, Open Social, PC, PR, Planning, Power 150, Printing, Public Relations, Punchstock, Quotes, RSS, Religion, Remarkable, Research, SEO, SEO / SEM, SPARQL, SQL, Salmon, Scene7, Search, Search Engine Optimisation, Second Chance Tuesday, Second Life, Semantic Web, Sinclair, Social Graphs, Social Media, Social Networking, Software, Sony BMG, Spam, Spectrum, Strategy, Surgery, Survival, TV, Tattoo, The Orchard, Tim Berners-Lee, Twitter, Usability, User Generated Content, Viral, Viral Coefficient, Virtual Worlds, WIFI, WIKI, WOM, Warner Music Group, Web, Web2.0, White Paper, Wired.com, Wordpress, Xerox, Xuuk, Yahoo!, YouTube, ZX, blogs, bob, copywriting, digital, dotcoms, garfield, iStock, ideas, illustration, last.fm, marketing, ogilvy, permission, photography, podcast, sport, startups, stock photography, technology, trust, venture capital, verge, web 2.0, webmasters, wi-fi, word of mouth , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

US Marketers Losing Confidence in TV

<Update 03/02/08: More advertising shifts here>

Whether traditional TV advertising has truly lost its power, marketers and advertisers are already eager to find alternatives. The US based Association of National Advertisers and Forrester Research’s fourth biennial TV and Technology survey shows a dramatic loss of confidence in the medium as the industry gears up to explore new ad formats and forms of video commercials.

Wow.

There is a bit of me that is surprised that someone somewhere still feels the need to research TV and marketing; but with so much money spent on TV advertising it is very understandable that TV is being scrutinised so heavily, and for so long.

Here’s the science bit…

  • 2/3s of C-level-executive respondents said they are watching the medium closely, up from just half two years ago
  • 87% of respondents said they were going to be spending more on web ads in the coming year.
  • 62% percent of marketers believe traditional TV ads have become less effective during the last two years.
  • 50% of marketers reported that when half of all TV households use DVRs, they will cut spending on TV advertising by 12%.
  • 87% percent of advertisers believe branded entertainment is the key to TV advertising in the coming year, and 65% of them are eager to try ads in online TV shows.

And emerging technologies continue to lure marketers looking to experiment.

  • 43% would like to try interactive TV ads
  • 55% are interested in ads embedded in VOD; and
  • 32% would like to try ads attached to the set-top-box menu.

With the proliferation of new media, media agencies have stepped up their game to help clients deal with the changes. Two years ago, just under half the agencies reported they were ill-equipped to address changes in TV advertising, whereas only 28% did so this year.

But quite surprisingly it is the creative agencies that are falling behind, according to marketers:

  • 47% of them said their agency was ill-equipped to deal with the changes, a mere 8% improvement from two years ago.

By the way the study was conducted in January 08 and is based on a survey of 78 leading advertisers across all major industries and categories in the US.

Filed under: Advertising, Analyst, Business, Forrester, Measurement, Media, Online, Research, Strategy, TV, digital, marketing, technology , , , , , , , ,

The 26 Week Internet Marketing Plan

If I said to you, you can learn about Internet Marketing in a weekend, and implement a thorough Strategic Internet Marketing plan in just 26 weeks, you might react in two negative ways; depending on your perspective. I know I did.

How can you provide me a strategic plan? That’s nonsence.
or
26 weeks? That’s too slow, too lethagic.

I’ve changed my mind. And I’d urge you to think again. I VERY rarely recommend items on this blog, but this deserves a mention…….

When the authors of the 26 Week Internet Marketing Plan asked me if they could send me a full preview of their package I was flattered, slightly nervous about what I would receive and hestitant to be seen like so many other bloggers who jump on a bandwagon to secure affiliate revenue, or traffic to their site (the latter is just not my style)

But I am so glad I accepted the gift, and challenge! What a wealth of content. It took nearly a full weekend to get through the content – and I am sure I missed bits.

Many UK marketing bloggers have been sent the pack as part of the stealth launch, and I’ll link to some of their content in this post. In a nutshell though, to be one of the best online marketers it is really key to know the basic rules of Internet Marketing – and this package has the basics outlined in as clear a manner as I have EVER seen.

The 26 week Internet marketing plan contains 4 DVD’s, 8 Multimedia CD’s and 4 ring-bound workbooks; plus a wall planner and 10 step quick start guide. It is written in a no-nonsense, pragmatic and conversational way – clearly a reflection of author David Bain’s clear understanding and experience in the Internet Marketing space. Great stuff.

Now don’t get me wrong. If you are a well read, experienced Internet Marketer, with a record of practising Internet Marketing for a number of years this quite possibly is not the guide for you. BUT (and I think this is a big ‘but’) if you are a marketing manager, business leader, entrepreneur or anybody who needs to make an impact online, is serious about it (you should be), and don’t know where the hell to start, the 26 week Internet Marketing Plan is an unbelievable package for you.

To give you an idea on its depth and breadth, this is what is provided out of the box.

Phase 1: Website Structure
Business Strategy
Keyword Research
Site Architecture
Conversion Rates
Viral Coefficient
Visitor Tracking

Phase 2: Automation and Launch
Blogging
RSS
Email Updates
Blog Communities
Blog & RSS Directories
Press Releases
Pay Per Click

Phase 3: Broaden Your Base
Major Directories
Industry Directories
Local Directories
Article Marketing
Competitor Backlinks
Forum Interaction
Blog Comments

Phase 4: Broaden Your Horizon
New Website
Social Networking
MyPage Marketing
Podcasting
Video Marketing
Visitor Analysis

Phew! See why it took 2 days to get through it!

This is what my marketing counterparts are discussing about the materials, and here is a brief introduction, plus here’s another.

As I mentioned the workbook writing is hype free, clear, easy to read; but most importantly littered with examples that makes the content easy to read and understand. So what? Well I have read many internet marketing books and too many are still poorly written.

But whilst the 4 workbooks form the core of the 26 week Internet Marketing Plan, they really are just the tip of the iceberg. And that leads me to the next great thing about the package. Its loaded with MP3’s of interviews, documented transcripts and .pdfs which really help to contextualise what you can learn in the core workbooks. Contributors include Jonathan Farrington and Yaro Starak by the way.

And finally what I really like is the overriding candid, honest, hype free approach that David has taken in producing this package.

IMHO there are numerous starter courses that prospective Internet Marketers could take – seminars, courses, training sessions etc. The trouble is they’re slick, polished but ultimately forgettable (most of the time).

For £399 I would be amazed if you could spend your hard earned money more wisely. And for the forgetful – the CD’s, MP3’s, .pdf’s and workbooks are a timely reminder of what to do, when and how. Highly recommended!

Filed under: Advertising, Affiliate Marketing, Analytics, B2B, Blog, Blogging, Branding, Business, Buzz, Conversion, Data, Direct Email, Entrepreneur, IT, IT Planning, Influence, Keywords, Measurement, Media, Online, Online Video, Open Social, Planning, RSS, Research, SEO, SEO / SEM, Search, Search Engine Optimisation, Social Media, Social Networking, Strategy, Usability, User Generated Content, Viral, Viral Coefficient, Virtual Worlds, Web, Web2.0, YouTube, blogs, copywriting, marketing, permission, podcast, technology, web 2.0, word of mouth , , , , , , , , , , , ,

Online Advertising trends

While I am in the mood to look at trends [see post: 6 factors that make a marketing leader successful made yesterday], this article on VentureBeat does a good job of highlighting the trends in Online Advertising; in particular the Content vs Community debate, which continues to surface, re-surface (and yet never go away).

Filed under: Advertising, Affiliate Marketing, Business, Measurement, Microsoft, digital, marketing, technology , , , , , ,

6 factors that make a marketing leader successful

Forrester’s Marketing department do a great job, and they have cut me a very personal email called the Marketing Leadership home page, which has 6 Success Imperatives – the 6 factors that make a marketing leader successful.

Needless to say each imperative leads to a report that I can’t share, but I can share the imperatives themselves!  They are;

1. Harness emerging customer trends.  Find the results of global Consumer studies which expose how consumers change their interaction with brands, media, and each other.

2. Thrive on market and technology change. Markets and technologies change rapidly, and effect how your firm manages consumers, content, processes, and business partners. This imperative will help you set priorities and select the right tools and markets to stay ahead of your competitors.

3. Differentiate the brand experience. Brand loyalty continues to drop as product cycles shorten and consumers turn away from advertising. To differentiate your brand from the pack, and justify high margins, find the latest research on brand and loyalty management.

4. Optimise the marketing and media mix. “Half of the marketing budget is wasted; we just don’t know which half” no longer holds true. With new marketing and media planning tools and methods, you can raise the return on every marketing dollar and develop effective multichannel campaigns.

5. Build influence across the company. The role of the CMO is evolving from “market communications” to corporate business strategy, putting the customer first in everything the firm does.

6. Create and nurture high-performance teams and partnerships. The changing role of marketing forces leaders to review their organisation, skills, and partners.

Sound advise as usual from Forrester, who I have to say have always been my favourite analyst co.

Filed under: Analyst, Branding, Business, Customer service, Forrester, Measurement, Media, Planning, Research, Strategy, marketing, technology , , , , , , , , , , ,

Lazysphere. An Idea spreading fast

I really didn’t know whether to write this. But ho-hum. Here goes….

On his blog Micro Persuasion, Steve Rubel explores technology and its impact on marketing communications. One of his posts The Lazysphere and the Decline of Deep Blogging has really struck a cord with bloggers, journalists and online observers. And me.

The essence of his original post is that the lazysphere is a group of bloggers who, “rather than create new ideas or pen thoughtful essays, simply glom on to the latest news with another “me too” blog post.”

Shortly after his post was made on the 8th January, there were just 10 Google search results.

Lazysphere

Today, 13 days later there are 10700.

Lazysphere a bit later

10700 bloggers, journalists onlookers “regurgitating the story over and over again” at various levels and with varying intellectual input.

Amazing stuff.

It just goes to show how a new phrase, and a new idea can grow exponentially. But, and it’s a big ‘but’, according to Rubel there has to be “value add”.

I’ll leave that up to you to think about. Frankly I am amazed that lazysphere.co.uk and .com remain available at the time of writing, and if I’ve passed the thought onto someone new that is enough for me!

Filed under: 2.0, Blog, Blogging, Buzz, Conversational marketing, Measurement, Social Media, User Generated Content, blogs, ideas, marketing , , , , , ,

216748 – The number of the Beast

Flo on madvertising posts a number of the day.

216748…

…The estimative total man hours spent on the production of a television commercial with a duration of 30 seconds.

Fascinating on so many levels.

Filed under: Advertising, Business, Entertainment, Measurement, Media, TV, marketing , , , , , , ,

Agenda Setters 2007

Silicon.com has come up trumps with its Agenda Setters for 2007.  Take a look at the List and see who’s on it.  Alternatively take a peek at the break downs by Business LeadersTechnologists, Entrepreneurs, and Media Movers.And for the real trend followers there is the Achievers 2000-07 trackback (which charts the top performers over the last 7 years) and a review of the Panel who was sitting in judgement.

————————————————————————–

Extra Stuff from Silicon.com

The world’s 50 most innovative companies BusinessWeek

The world’s 100 most powerful women Forbes.com

Chron 500 – The San Francisco Bay Area’s top public companies San Francisco Chronicle

100 fastest growing tech companies Business 2.0

Filed under: Analyst, Awards, B2B, BBC, Business, Computing, Entrepreneur, IT, Influence, Measurement, Research, Web, Web2.0, marketing, startups, web 2.0 , , , , , , , ,

Banner Blindness

The most prominent result from Jakob Nielsen’s new eyetracking studies is not actually new. He simply confirmed for the umpteenth time that banner blindness is real. As I have always thought, users almost never look at anything that looks like an advertisement – whether or not it’s actually an ad.

Remarkable.

According to Nielsen’s findings, users didn’t fixate on ads across a number of different page types either.

Nielsen’s heat maps show three examples that cover a range of user engagements too: quick scanning, partial reading, and thorough reading.

Ouch. Some marketers will not be amused! Haha haha.

Filed under: Advertising, Analytics, Measurement, Online, Research, Strategy, Usability, Web, marketing

Mr. and Mrs. Average

See how you compare with the UK’s IT and Business Decision makers in these Silicon.com surveys.

Do you think a business blog can be a good way for companies to communicate with their customers?
View Results

What is the biggest expenses claim you’ve ever made?
View Results

When you are on holiday, how often do you check your work email?
View Results

How long have you been with your current mobile phone provider?
View Results

How do you interact most often with your boss?
View Results

How many emails on average do you get in your inbox per day?
View Results

How would you describe your normal stress level at work?
View Results

Who is in charge of IT risk management within your organisation?
View Results

Would you be happy to go through biometric security checks in airports?
View Results

Have you ever visited a virtual world?
View Results

How much time in the office do you spend using social networking sites each week?
View Results

By 2015, your working week will be…
View Results

How often do you work from home?
View Results

Are you worried about potential health risks associated with using wi-fi?
View Results

Filed under: Blog, Blogging, Business, Computer, Computing, Direct Email, Email, IT, Measurement, Mobile, Research, Social Media, Virtual Worlds, WIFI, blogs, marketing, wi-fi